As a Channel Managers client you would benefit from the following services:

Distribution Management
Providing representation of your organisation to penetrate the distribution channels in the Australasian and Asia Pacific regions. This would include appointing distributors, calling on major accounts, OEM’s and resellers, and general responsibility for meeting your sales targets in our regions.

Customer Care
We can provide telephone technical support and helpline activities to your customers, dealers and the distribution channel.

This service would include building your database through registrations, thorough incident reporting and on-selling upgrades and additional services.

Marketing Services
We can provide a range of sales and marketing activities designed in conjunction with your own strategies. These activities may include direct mail, email marketing, and web centred promotions utilising our back end server abilities and web design team. Channel Managers also provides a range of reseller-based marketing activities including:

	Advertising co-op programs
	Reseller workshops and other event management
	Reseller incentive programs

Professional Services
Channel Managers can provide a wide range of professional services in co-operation with their distributors and in accordance with their distribution channel.

These services might include:

	Managing the deployment of evaluation units to target resellers and clients
	Sell-through reporting from distributors
	Managing upgrade solutions to target clients of resellers
	Running technical training workshops

Warranty Replacement
Providing a warranty replacement service to your customers in conjunction with your warranty policy. Channel Managers will work directly with your customers, stocking and replacing product based on the testing and authorisation of our technical support team, thus eliminating any need for the distributor to be involved.
This reduces your costs considerably.

Customer Registration and Database Management
We can provide you with registration services and maintenance of your customer database for licensing and future sales activity. This could be your biggest asset and is a direct result of the marketing investment you have made in the region.

Order Fulfilment
We would provide an order processing and fulfilment service for your customers' orders for such things as additional products, product upgrades or new sales to existing users.

Logistical Services
Taking the pain out of logistics, we can manage distributors and their stock levels to minimise stock returns as well as monitor and report on sell-through.